JOB DESCRIPTION

This Role Has Impact.

The School Experience Specialist plays a critical role in ensuring student nutrition programs across Waterloo Region are supported, sustainable, impactful, and meeting the need. Above all, this individual is values-centered, leading each day with kindness, accountability, and a commitment to supporting students, volunteers, educators, and school communities. 

As a key relationship manager for a portfolio of schools, the School Experience Specialist builds strong partnerships with program staff, volunteers, and community partners. This role ensures schools have the resources, support, guidance, and encouragement needed to deliver high-quality student nutrition programs. 

The successful candidate enjoys building relationships, solving problems, identifying opportunities for improvement, and helping others succeed. They are energized by community engagement, continuous learning, and creating positive experiences that support student wellbeing.

Job Purpose.

Student nutrition programs rely on strong partnerships, effective communication, and ongoing support to thrive. 

The School Experience Specialist has a keen eye for seeing opportunities to elevate excellence. They help support school nutrition programs through relationship management, program improvement, volunteer support, training, and special events. This role helps ensure programs operate in alignment with Nutrition for Learning standards while fostering welcoming, inclusive, and sustainable food environments for students. 

Success in this role requires exceptional relationship-building skills, strong organization, attention to detail, and a genuine passion for supporting school communities. 

You Will:

• Build and maintain positive relationships with school administrators, educators, volunteers, and community partners. 

• Successfully meet relationship and program-centred benchmarks set with your manager in your role. 

• Serve as a key point of contact for assigned schools and provide ongoing program support and guidance. 

• Conduct regular school visits to assess program needs, celebrate successes, and identify opportunities for growth and improvement. 

• Support schools in their volunteer recruitment, onboarding, training, recognition, and retention efforts. 

• Support colleagues in helping coordinate school grant administration, reporting requirements, and program compliance activities. 

• Support organizational monitoring of program participation, funding utilization, and operational effectiveness. 

• Provide coaching and support to school-based program leads and volunteers. 

• Collaborate with internal teams to ensure schools receive food, resources, equipment, and support services as required. 

• Support data collection, reporting, and impact measurement activities. 

• Identify emerging trends, challenges, and opportunities across school programs and communicate recommendations to leadership. 

• Support school engagement initiatives, community events, and special projects. 

• Assist in developing resources, tools, training materials, and best practices that strengthen program delivery. 

• Maintain accurate records, documentation, and stakeholder communications. 

• Perform other duties as assigned.

Qualifications.

REQUIRED

• Minimum three years of experience in relationship management, community engagement, program coordination, education, volunteer management, or a related field. 

• Demonstrated success as a relationship manager, with experience meeting sales-style relationship KPIs and benchmarks. 

• Strong interpersonal, facilitation, and relationship-building skills. 

• Post-secondary education in Community Development, Education, Business Administration, Public Health, Recreation, or a related field, or equivalent experience are assets. 

• Excellent organizational, time-management, and problem-solving abilities. 

• Strong written and verbal communication skills. 

• Ability to work independently while managing multiple priorities. 

• Proficiency with Microsoft Office Suite and database management systems. 

• Valid driver's licence and reliable transportation. 

• Ability and willingness to travel regularly throughout Waterloo Region. 

• Criminal Record and Vulnerable Sector Check. 

ASSETS

• Experience working within schools, community organizations, or non-profit environments. 

• Experience supporting volunteers and community-based programs. 

• Familiarity with grant administration and reporting processes.

• Knowledge of food security, student wellbeing, and community development principles. 

• Experience using CRM or program management software. 

Working Conditions.

• Hybrid work environment with frequent travel to schools throughout Waterloo Region. 

• Regular interaction with educators, volunteers, students, community partners, and stakeholders. 

• Occasional evening or community events. 

• Combination of office-based administrative work, school visits, training, and stakeholder engagement. 

• Ability to transport program materials and supplies as required. 

Application Instructions:

Please submit your resume and cover letter to HR@nutritionforlearning.ca.

Only applications that include both a cover letter and a resume will be considered. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.